Telus cancel service reddit

Telus cancel service reddit. 13K subscribers in the telus community. sometimes the cancellation fee after a The Telus service was priced at ~$68 at Telus, and teksavvy was ~45 for the same 25 mb/s speed. The new interface is much better and the streaming is much better. Hi, I usually call and negotiate better deals with Telus but someone else in the household agreed to a terrible deal when they called, he Check out the pinned sales thread to see our exclusive Reddit-only pricing with priority service through a dedicated text and email line from an internal TELUS technician and sales specialist. Here's the breakdown of the device pricing: You will get 3 closing bills. I've been with Telus for over 10 years. Shaw does not need proof or death certificate if you need to close services upon someone's death. The package comes with up to 4 set-top boxes, a wireless modem/router, and wifi extender, all for free. We provide exclusive service for new and existing customers. Switched to another provider. @george123 With 2 year contract you will pay 10 - 15 $ for remaining months. Telus’ Terrible Customer Service. Welcome to the Mint Mobile subreddit. You will be charged for equipment (TV boxes) if not returned. Welcome to r/TELUS!. I'm not even sure what our plan actually is. I have called telus multiple times over April 2023, to let them know that I will be moving and need the service cancelled each time assured my. Reply. Shaw will waive the cancellation fee on death. Then they started talking about how You can pay in full upfront for the full 2 years but that will be direct through Apple, Telus just facilitates the transaction. 8. Galaxy AI is here. Cancelling Telus services. I personally loved Bell, but their customer service was god awful. Homes that are already built and have concrete, gardens, etc, may need to be demolished. Check out our. Cancellation without penalty is definitely possible, even though Telus service agreement says they provide the service as-is with no guarantee. Hope that helps Moving households and currently have telus 1G, the only available telus service at new address is 60mbs which if you calculate is a 94% decrease in speeds. The door to door guys can absolutely be shady cause they are work for a third party company who don't have the same scruples about sales as regular telus employees. I recently canceled my services and want to know if these charges are normal. If you find a post useful, please give the author a "Kudo". Please first read the Mint Mobile Reddit FAQ that is stickied and linked in the sub about and sidebar, as this answers most questions posted in this sub. 0 Kudos. Much more reasonable times. I called Telus today to cancel my TV and Internet. Both charge way too much for their service unless you are on a promo plan. I got an immediate offer to reduce my bundle price by $35 from $108 to $73 before taxes. I called Telus to cancel and they put me on with someone from retention's and they offered to match the price for 6 month, I accepted, 6 months pass, and I call to cancel my Telus service and same thing happens, they extend the retention price match For substantially the same TV channels and Telus 50 Internet, plus a subscription to Crave TV, they're offering me: $78/mo for the first 12 months. If the bill is pro-rated, I would be charged ~$2. The problem is that they're telling us they cannot provide the service agreement, as it was originally from 2019 and their system has apparently changed since then. ADMIN MOD. I can’t wait another year with this terrible service, I need my phone for work and service is unreliable in my area even though their map says I should have service anywhere. Total Price of Phone: $550. ago. Hi there - we're looking at buying out our TELUS contract, which ends in July. The process of dealing with issues with them is a pain even though most of their customer service agents are nice. 1st or 2nd, so I don't get the $15 charge according to what Jan 6, 2020 · Effective as of January 06, 2020. The customer service has no answer. I used to have telus 750/750 and PikTV. Chat with us. Been with Telus for 10 plus years, customer service usually good. If you get a small loan next time you get a phone, you can keep your bills lower and keep them from screwing you around. Online exclusive for TELUS customers. I called Telus on the 1-888-811-2323 number to renew my loyalty plan that expired last month. Same as if you move to Winnipeg MB. They spoiled my all day as I was on call for 3 hrs and they said they will call back and Check out the pinned sales thread to see our exclusive Reddit-only pricing with priority service through a dedicated text and email line from an internal TELUS technician and sales specialist. : Bell’s best offer to me when I switched $124 unlimited calls between 7pm and 7am and 6GB shared data. Moving across the country to another province with no Telus service triggers a $15 per month fee for however many months you have left in the contract :) 1. Best thing to do is call Telus at 310-2255 if you want to confirm or chat it using Telus. Usually works. While all of them are fairly horrible for support independent rankings tend to be Telus > Rogers > Bell. That being said you can absolutely cancel before the install no problem as well as up to 30 days after your install with no penalties. 67 ($80 pro-rated) + $0 fee since I'm cancelling with less than a month left. Our passion is connecting Canadians with the best internet and cellular technology available with customers' first I don’t understand this cancellation fees policy too. Welcome to r/TELUS. Bundle your streaming with Stream+ and save. Alberta. Today, I received a call from 833-390-3721, claiming to be a representative from Telus. Just call in and they will send you a cheque. 05-17-2022 02:42 PM. $150 up-front credit. Make sure you update your final billing address. true. You have to go to the original vendor (customer service if ordered by phone). Upgrade now for $0 upfront with TELUS Easy Hey all, I've never worked with Telus before so I'm shocked at the poor customer service for such a big company. Come March, again fee was ~$100, and I finally notice the TELUS TV charges. Here are some things to consider before you can cancel your service. Sure. So, I managed to cancel my Vivint service, and actually had a passable experience doing so. I wasn't sure if they were scammers, but they provided detailed information about my internet plan and account balance. A) you pay the rest of the device balance. As a result Internal communication is horrendous, there’s a separate department for every concern/issue meaning there’s no one go to person or # you can access for help. •. 67 ($80 pro-rated) + $14. com and include a detailed description of your issue So in that time the technician cancelled my account and transfered it to the new tenants. com and include a detailed description of your issue This is why I left Telus. $2. Start your online booking. So ignore the total on the email. I cancelled my service 4 years ago, was sent packing boxes and waybills to return equipment. If all else fails, send a letter to the address on your monthly bill, and keep a copy. I get netflix from telus but don't care much about it, I don't watch netflix much. Fibre is easier to install in newer homes/buildings as this can be done while the house is being built and ripping apart the ground isn't an issue. com and include a detailed description of your issue As long as you’re on post paid billing. The TELUS team acknowledges that our work spans many Territories and Treaty areas and we are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. Thank you everyone for all your help. Tbaytel created a big push to move their customers to the new network and with that left Bell (Telus and Koodo too) customers without a network to roam on in the area any more. It's ADSL over the old phone lines. Granted that takes you out of the loop and if something isn't processed correctly it may take a lot of time to realize billing is still occuring. Been with Telus for over ten years, always on time with payments. If you are paying monthly that is through Telus, so if you cancel service with Telus you're also cancelling your Apple Care. $80 + $0 fee. I've always stuck with Bell for coverage reasons, but this is a pretty appealing offer. 83/month for an Iphone 12 with a $50 rate plan with 20GB data is pretty appealing. 1. Sep 10, 2020 · We recognize the land and the benefits it provides all of us, as an act of Reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Calls to Action and gratitude to those whose territory we reside on, work on or are visiting. They are the exact same. Our passion is connecting Canadians with the best internet and cellular technology available with customers' first service. Because I had only switched to Telus a month ago, I thought they were calling to ask for feedback on my internet service. Oh yeah I bet lol. All this is at 0% APR. 67/day, so less than the $15, if I do it right away. Telus_TV. 135 Gig $135/mo. 00 WTF? So, I'm cancelling internet since it Support. You'll be month to month and have more power to negotiate your plan. I now see that Rogers EPP and Telus EPP offer $50 for 20GB on BYOD which I am eligible for either through my workplace. The customer loyalty and retention rep put a 6month promotion on my account that reduced my bill by $5 to offset the credit card fee. • 1 yr. IF I visit the site incognito and enter my address (important) I get offered the following as a NEW customer: 2. Edit. They will then move your number to their system and close your Telus account for you. We recognize the land and the benefits it provides all of us, as an act of Internet. I've been working in Cybersecurity for 25 years+ and this Telus is strongest in the west / Bell in the east but both have a network sharing agreement. Access spectacular deals on Mobility and Home Services curated for your organization. They’d just cancel with no charge to you. They say something about giving back in credit in the following month. Get Stream+ from just $20 per month. This way you skip having to wait on Telus won't change the price of your plan just cause your done paying for your phone. TV + 4 channel packs. The new phone need to be in a resaleable condition. But since I moved to a new condo, novus is offered with good deal. EDIT: After talking to Shaw through chat support, they will no longer be able to keep the email address for $5/month after the service as been disconnected, only if its process of disconnection are you able to still do so. So if you die and your family has to call in and cancel services, the fee would be waived and services would be cancelled. Telus Technician no-show TWICE Sent. I made it clear that this was because of their recent price increases, bandwidth cap decreases, and coming charges for bandwidth overage. You just have to make the $22. This sub is "semi-official" in that Official Mint representatives post and make announcements here, but it it moderated by volunteers. Anyway to cancel my contract without paying the fees? I have 1 more year on this service and would cost me 600$ to cancel it because of the phone. Telus device care uses a company Asurion to "fix and replace" broken phones on deductible. If you want to cancel your services with TELUS then we’re more than happy to help. The problem is, his plan is a bit expensive at $75 for 20GB. Hey everyone, I was about to switch to another internet/tv provider from Telus , but I got a very good offer from them for $90/month. The only way to get fiber to the prem is thru Telus. However, I had to disable the 'prevent cross-site tracking' setting in Safari for the authentication to work. If you are a person with a disability, you have an extended trial period lasting a full month. • 3 yr. It seems like TELUS replaced OptikTV with a new product called TV+. I hope you can help resolve this for me ASAP, as my family and I are so close to cancelling our home internet, phone and TV accounts we've had with Telus for over 30 years and go elsewhere for these services. Or call us 1-855-930-2383. My 2-year Shaw Internet contract ends in March, 2022. I had to move as my landlord sold their house and the area I moved to could only do 50/15 even though the… Nov 26, 2019 · Options. Telus will then send you a final bill. BendOverTelusAndShaw. $122/mo after the first 12 months. We can be reached 24/7 at reddit@telus. We pay $230 a month for two cell phones, on contract. You no longer have access to Telus Rewards points if services are already cancelled as your Telus. I have a reminder in my calendar to call TELUS a few weeks before my deal expires and speak with retention or loyalty to get my deals renewed. Let's make the future friendly. We're providing exclusive promotions & deals for new customers. Telus is scamming you. Find a store. Integration will never likely be complete. When we moved from AB to BC, my Telus contract still had over 8 months left and I told Telus to hold my account till I buy a new place to re-establish Telus service and the rep offered to simply cancel out my contract and waived the penalty (I think the penalty was $30 per month remaining). Telus primarily outsources its employees for a lower cost. So he got Telus on the phone, verified his identity, and turned the phone over to a friend with a very strong and stubborn personality to start "negotiating" the cancellation. Although the Telus site says you can keep your history there Both Shaw and Telus are fine. Get the all-new Samsung Galaxy S24 series for $0 upfront. Contact us. Welcome to the official subreddit of TELUS. I'd recommend you contact Shaw yourself, wait the necessary time to speak with a rep to close Hello, all customers have a 15 days buyer's remorse period for any activation. 50 ($15 pro-rated) $2. com and include a detailed description of your issue Telus will waive contract fees for the following reasons. Has strong major city coverage but less wide coverage. I sent back their TV box set, still fully untouched. Not yet a TELUS customer? Make the Smart Move. Really hate this game but I’ll go wherever is cheapest. Hi. @teddy2kk's solution to setup an email on friends account is the only way possible. The downside is having to give the phone back after 24 months, but the upside is it's about $15-20/month cheaper than most other options. But still have the Telus equipment ( ont router ) to deal with. I didn’t realize Rogers had better signal penetration ! I thought Bellus had the best signal lol. Telus Device Care is $9/month and at the highest tier with my phone is $650 to replace it (Apparently Telus won't repair phones). you are leaving the country. The rep told me in order to avoid paying the cancellation fee, I can find someone to takeover the contract for me. 5 $165 /mo. Prior to installation, you will be able to void the contract if it does not meet your needs! So, I'm shopping for a new phone with Telus and I saw that the Pixel 6a is $0/month with a 2 year contract, but the fine print is a bit confusing and I can't seem to find an answer as to how much of the included discounts I'd owe back if I needed to cancel service before the two years. A little background: I cancelled my entire mobility account with 2 lines in August after much disagreement with Telus support team regarding poor network coverage, slow speed and credits that were not applied, and will never be applied, as promised. com and include a detailed description of your issue Once you get the services up and running and make sure they are providing all of the services in your agreement it’s a really good service. I’ve been with Telus for 5 months now starting with internet 50 (copper wires). Basically watch normal channel news + channels from channel pack. Avoid the trouble Telus employees are rude and uneducated on the services they provide. A bad experience after cancelling a mobility account. If you’re planning on keeping your number, do not cancel Telus, talk to bell about porting/transferring your number. I understand cancelling means I don't have access to monitoring and the app anymore -- fine by me Welcome to r/TELUS. If you are looking for a decent alarm system with monitoring buy Think Protection. So when I made the switch, and Bell called me back, they weren’t able to offer me the corporate deal that Telus gave me, so I decided to stay w/ Telus lol. You should be calling telus. (Please forgive the poor formating and grammatical issues) If you paid for device care cancel it now its a waste of money they won't fix your phone or treat you with any kind of human dignity. Both are going to have customers who are determined they are the worst company ever because of an isolated experience they've had. SamsungCare+ is $449 and $190 per incident, which are unlimited if its not user damage. Finally had enough. I’m switching out of TELUS internet. We then have lots of discounts that are dated "Jan 14, 2021 to Jan 13, 2023", and our final bill comes to something like $81. I saw a 25/25 no contract at $55 for 3 months then $76 after. Check out the pinned sales thread to see our exclusive Reddit-only pricing with priority service through a dedicated text and email line from an internal TELUS technician and sales specialist. I've called and they said they have no deals to give me for loyalty. No one here will have any specifics on how your refund will get back to you. I didn't notice then the added TELUS TV fee at the time. Learn more about TELUS’ commitments to Reconciliation. Which 165$ for early cancellation. 2 years later they say that I owe over 4oo for equipment, I called them and told them that they were dropped at post office as directed. So Bell put up towers originally just for travellers to use but then decided to start offering the service to the locals. you are moving to an area they cannot provide any telus services. There are many attractive offers available for you in self-serve. They're positive we owe a specific cancellation fee, they just can't provide it in writing. If you return the device then you don’t pay the bring it back discount. Telus is horrendous! They take hours to reach on the phone if they don’t hangup on u by the time u realize it’s been 3 WHOLE HOURS. We recognize the land and the benefits it provides all of us, as an act of New TELUS TV+ Online Streaming platform. It’s a no-brainer. You will only be charged up till you cancel/port. Actually got through without a wait. ) Oh, the teksavvy sales guy will say it's fiber to the prem, but it's not. That will cancel Telus when your number is switched over. It’s odd. 2. This is what makes for super bad customer service. TELUS Team Member. You can use up to 50% of the monthly usage specified in your contract before making your decision. I called an agent to cancel the service, and ask for refund. I have 11 months left in my contract and they’re charging me 15$ for each month left. 92/month for 24 months plus $600 BiB. The service rep said I'll get an email of the contract but it won't include the full discounts until I get billed. Monthly Payment $550/24. The new two- year plan was up $7/month but with faster download speed and no limits. Looks like you can do this twice within 24 months. com and include a detailed description of your issue When I set up Telus at both home and my business, in both cases Telus submitted the cancellation request to Shaw and Shaw's loyalty department called me to confirm and try to save me as a customer. Or do the math. com My Account will no longer work. You need to work for a company that has corporate deals with a mobile provider or have a business account. The guy who built Think Protection is Joel Matlin who built Alarm Force and sold it to Bell Canada. 1Gig $89/mo. 424. They’ve been a fraction of the price of Bell but with 3x the service for me so far. Options. A pretty standard telus winback deal is $50 30gb and then if you do multiple lines there's the family discount too. Since the start of my contract I’ve been trying to get Telus to install the fibre internet and between the 1st and 3rd month I’ve had 5 technicians either come and say they need a different department or not even show up in Check out the pinned sales thread to see our exclusive Reddit-only pricing with priority service through a dedicated text and email line from an internal TELUS technician and sales specialist. Share. Telus’ best offer to me $75 for unlimited talk and text and 35GB high speed data and slower unlimited after that. That said, I now have a bunch of equipment that I've already paid for in my house; to wit, a remote door lock, a doorbell camera, and a handful of alarms. If you want to keep your phone and phone number, simply pick the provider you wish to go with and bring your Telus account number. So better deal than using cash (think interest) or Credit card (think interest). now they are saying that I owe 1. 12K subscribers in the telus community. New Telus Bill different from verbal agreement with service Rep. I'm thinking, best time to cancel is Jan. Here’s why I’m leaving Telus as an employee and why you should as a customer: *Its too large of a company for its own good. Telus will reduce rate if you threaten to leave just call support and ask to talk to the customer retention line :) always the best deals through retention. Have you tried moving the service to your new address. Unlock the power of AI, only with Samsung. Rogers runs its own network, check coverage maps. NFtoBC. Traditional_Toe_3421. Is it possible for them to just cancell an account without my consent all the bills are paid and I'm on there 24 months contract. easiest way to have Telus submit a service cancellation to Shaw on your behalf. You best phone and if you find what you want and have them email you the information. Some decisions are stressful, but when you bundle Netflix, Disney+ and Amazon Prime with Stream+, the only decision you’ll need to make is what to watch next. You need to be proactive. Trying to understand first bill more clearly and will I get that extra I paid back whenever I cancel Okay so I signed on for a 75$ a month plan my first bill was 150$ I'm assuming because of Telus prorated it will I ever get that extra 75 dollars I paid back? Telus buying ADT Canada is like Telus buying Quebec Telephone. Endless waiting for 90 mins to 2 hours every time for customer service. My time was worth more and they sucked at the service part of customer service. Both do a pretty good of getting you about the advertised bandwidth you are paying for. com and include a detailed description of your issue You can cancel your contract and return your device in near-new condition within the first 15 days of your contract. 1Gbps (although 500Mbps would be good, 300Mbps seems too slow for the number of concurrent streams I have at home) cheapest home phone lite with caller ID. You will be able to access your self-serve for 90 days after cancellation Check out the pinned sales thread to see our exclusive Reddit-only pricing with priority service through a dedicated text and email line from an internal TELUS technician and sales specialist. Jan 6, 2020 · Effective as of January 06, 2020. In many cases, even managers/team leads are Get Exclusive Partner Program offers available only for members. We have fibre to the house, and my bill just says PureFibre Internet (included data 1000GB) : $160. com or by SMS anytime at (855) 645-3159*. I am in a 2 year contract but I require faster speeds for work and telus is refusing to wave the cancelation fee, suggested trying the new service and if not satisfied they will cancel. I was under the impression I would be charged $15 a month on my remaining term which is 13 months. Loyalty departments still exist but don't expect any deals. . I was charged a TTV service agreement fee of $195 and HS service agreement fee of $390. So we have been Telus Home Internet customers for many years. He talked to customer service and was informed that he would have to pay back the device balance PLUS the device discount credit, which totals to about $1100. Support. I'm moving this week and my building is a Telus-preferred building. The costco guy might say the same. Hi Santosklaus, to check the terms of your contract including the promotions, package and rates on your account, you will need to call in to speak with an agent at 1-888-811-2323. May 5, 2023 · 05-06-2023 12:40 PM. com and include a detailed description of your issue greenslam. Telus won't match. Telus device care? Biggest money scam. 4. they said they would look into it. GeoffwithaGeee. Takes between 2 to 3 weeks to receive it after you call in. Post Reply. Moving with TELUS is easy. We can take away the stress of staying connected during your move so you can stay focused on everything else. I have no issue paying off our phones, and switching providers as long as we Cancelation fees. So if someone is already a direct customer of Netflix, Apple+, discovery+ then those 3 separate streaming services are billing the consumer direct, but magically if you call Telus they will instead just bill you instead…but at the same time pay those services on your behalf. They may also ask what deal you're getting, so come prepared. Move to Shaw and they will call you to be back at a better price than Shaw. TELUS RFD Promo for New Customers. So maybe I ca transfer some of 100Gb files to the laptop instead of to my work machine. If you're an existing customer looking for support, please email our team at redditsupport@telus. Mobility. May 15, 2022 · 1 REPLY. 11-26-2019 07:54 PM. Especially if you have their fibre gigabit internet and tv service. Enrol today2. B) i find that the cost is roughly the same so I tend to go on contracts so I can pay for the device monthly with no interest and then sell it when the cost of getting a new phone is the same as the amount I would get if i sold Telus Discount: -$150. 7. BiB Discount: -$600 *asterick. I had been with Telus for years and years and quit one day after waiting two hours. Check eligibility. Misc. Is that a legit way to avoid the fee? If so, where should I post an ad trying to find someone? Are there any risks involved? Telus would just zero your contract if they can’t honor their end of the deal. (Unless you live in the tiny area where Shawgers built FTTP in the early aughts. com and include a detailed description of your issue Find an address in BC or Alberta with no Telus service available and say you’re moving there. You will be able to access your self-serve for 90 days after cancellation When I saw your post I gave Telus a call and told them I want to cancel my home internet account (they said the fee kicks in for me on Oct 17). 5Gig $109/mo. 5 Gig $155/mo. If you haven't heard from Shaw, give their loyalty team a call and see if they have a pending cancellation request. Their Black Friday deal of $5. This is a very standard service in the industry. I called the number and got a deal, but in the email the deal was completely different than what was offered initially. you are in a fibre area moving into an area where they cannot provide fibre services. Check out our pinned posts for… If you tell them you're going to cancel and move services they'll often try to give you a deal to keep you as customer. Chances are, they'll still charge you the 15 dollar cancelation fee if you don't fall under any of the above. com. hh dp qi lw hs xu yk oo as ne