407 etr customer service. Zone 2: Highway 401 to Highway 427.

My Account is your one-stop destination for easy account management. to 8:00 p. $9. Nov 16, 2023 · The estimated total pay range for a Customer Service Representative at 407 ETR is $20–$23 per hour, which includes base salary and additional pay. Trip Charges. Browse 41 407 ETR CUSTOMER SERVICE jobs ($15-$24/hr) from companies with openings that are hiring now. With a Transponder. Customers may now call from 8:00 a. Please review the payment details below and verify that the information is correct. Your account number can be found in the top right corner of your bill. More. - See trips as they happen – get notified instantly with real-time trip reports*. mileage and Hwy 407, to offices other than Vaughan). 2 billion to construct and maintain the highway. Payments will be processed as separate transactions for each account selected. Customers have many account options such as paperless billing and pre-authorized payment. On Highway 407 ETR, we offer peace of mind and a fast, safe and reliable trip. Something went wrong! Try again While there are some differences between these two roads, you’ll still experience a seamless driving experience with just one bill and one transponder. The R!2R!!!! Over!the!pastseveral!years,!407!ETRhas!invested!over!$110!million!into!call!centre!systems!and! upgrades!to!ensure!an!excellentlevel!of!service!is!maintained For the last eleven years, the call centre located in Vaughan has answered 80% of all calls in fewer than 30 seconds. Posted 24 days ago ·. 407 ETR also has a customer service centre where customers can open an account, pick up or exchange a transponder, or review their account. com Jun 13, 2024 · 407 ETR Salaries trends. 407 ETR currently receives 50,000 calls each month. He has more than 25 years of business operations and customer service experience. Woodbridge,ON. Highway 407. 6300 Steeles Ave W Vaughan, ON L4H Open until 4:30 PM John Galibert joined 407 ETR in January 2022 as the Vice President, Customer Operations. Something went wrong! Try again 407 ETR was recognized as a global leader in the tolling industry and for implementing major customer service improvements, including: $110 million invested in customer service upgrades; Over $1. . You may ship multiple transponders in one package if needed. Active 7 days ago. Highway 407, creating an influx of inquiries on customer service telephone lines. Find job postings near you and 1-click apply! Contact Us: Email. Standards for customer service at 407 ETR are extremely high. Please call us at 1-888-407-0407 during regular business hours. com 407 ETR Customer Service Centre. Breakdown of trip charges with and without a transponder. Apr 23, 2014. French not required. Hybrid work in Concord, ON. If you have a My Account, log in to deactivate it (under 'Account Settings'). My Account Log In. Serving a customer base of just over 6 million accounts, representing over 103 million trips in 2005, 407 ETR’s Customer Service Call Centre receives payments, answers a wide variety of enquires, up-dates accounts and encourages customers to take advantage of promotions. m. Highway 407 ETR Highway 407 ETR is located in the Greater Toronto Area (GTA) in Ontario, Canada Standards for customer service at 407 ETR are extremely high. Find out about the call centre, the customer service centre, the website, the invoices, the incentives and the account information. From 2000 to 2020, Mr. e. Salary information comes from 9 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. In 2010, 407 ETR was recognized by the Intelligent Transportation Systems Society of Canada for its vehicle fingerprinting system. Email: Remember email. Once you’ve paid your balance, returned your transponder, and deactivated your My Account, you will only receive a bill if My Account is your one-stop destination for easy account management. Zone 3: Highway 427 to Highway 404. Since 1999, 407 ETR has invested over $1. 67 ¢/km) $9. An appointment is required, 48 hours in advance and one of our Customer Service representatives would be happy to assist you with booking an appointment at our Head Office. 407 ETR. Dec 30, 2016 · 407 ETR is the winner of multiple Service Quality Measurement Group awards for Call Centre Excellence and Leadership, including, First Call Resolution (the industry’s most vital indicator), and Best Practices. com Highway 407 WebSite. Reviews from 407 ETR Concession Company employees about working as a Customer Service Representative at 407 ETR Concession Company. Incurred travel expenses (i. The estimated total pay range for a Customer Service Representative at 407 ETR is $42K–$48K per year, which includes base salary and additional pay. In the past two years, 407 ETR has taken a number of steps to improve customer service, including: • Hiring over 220 customer service staff to manage and resolve customer questions. Construction crews are currently busy at work on 407 ETR, adding additional lanes and making other enhancements to ensure that our customers have an enjoyable driving experience. ” -Nella Customer Service Representative, Customer Operations Aug 29, 2014 · 407 ETR is barrier free – with no congestion causing toll booths. Browse 17 407 ETR CUSTOMER SERVICE jobs from companies in WOODBRIDGE, ON, Canada that are now hiring. Over $110 million has been invested to ensure excellent customer service and the average wait time when calling into the 407 ETR Call Centre has been under 30 seconds for the past 8 years. Highway 407 WebSite. 2012 highway improvement projects include: Median work completion between Mission. The average 407 ETR hourly pay ranges from approximately $4 per hour (estimate) for a Manger- People Operations to $60 per hour (estimate) for a Software Test Engineer . Website. Please ensure you are not duplicating any recurring payments that were previously setup. Responds to many applications. Customer Service/Ballroom Co-worker - P/T 12-20 hrs. To support customer service excellence, 407 ETR has invested over $110 million in upgrades to customer service and the call centre. Important: New toll rates schedule beginning Feb. The average additional pay is $7K per year, which could include cash bonus, stock, commission, profit sharing Highway 407 WebSite. Get in the driver’s seat. To close your account: Pay your full balance. May 8, 2024 · Interviews for Top Jobs at 407 ETR. To provide a fast, safe and reliable customer experience on and off the highway. 142 salaries for 102 jobs at 407 ETR in Toronto. 407 ETR was awarded the first-ever New Canadian Commercial Technology/Innovation or Research and Development Award. Revenues collected by 407 ETR for Highway 407 are passed on to the Government of Ontario. Email: We're sad to see you go, and hope you've enjoyed using Highway 407 ETR. Belor Awarded $18 Million Contract to Widen Bridge Footings on 407 ETR. “At 407 ETR, we’re constantly looking for ways to improve our customer’s experience. 407 International Reports First Quarter Results 407 ETR Announces 2014 Rate Schedule Dec 11, 2014 · Writing in 407 ETR Concession Company Limited v. The average additional pay is $3 per hour, which could include cash bonus, stock, commission, profit sharing or tips. 407 ETR Appoints Customer Service Ombudsman. The highway spans 108 kilometres from Burlington in the west to Pickering in the east. $19. 407 International Inc. Zone 2: Highway 401 to Highway 427. May 14, 2006. About 407 ETR. Once you’ve paid your balance, returned your transponder, and deactivated your My Account, you will only receive a bill if Contact Us: Email. Print a pre-paid label: Contact Us: Email. View the 2024 rate schedule by vehicle type below. is the sole shareholder of 407 ETR and is owned by: Canada Pension Plan Investment Board (CPP Investments) through indirectly-owned subsidiaries (50. Did you forget your password? Create a new password by entering your email address associated with your account into the box below and clicking Reset Password. Find job opportunites near you and apply. Highway 407 ETR is an all-electronic open-access toll highway located in the Greater Toronto Area. Get instant trip reports and personalized alerts, review and pay your monthly statement, manage your trips and vehicles and call for roadside assistance. At 407 ETR, we’re proud to live our corporate values of excellence and integrity. The Ombudsman reviews and investigates a customer’s concern in an unbiased and impartial manner, ensuring the procedure is fair and reasonable to both the customer and 407 ETR, and that all 407 ETR’s policies are applied on a fair basis. Directions Advertisement. abandoned calls to 407 ETR’s call centre is about 1 per cent, compared to benchmarks of between 3 and 4 per cent at other equivalent companies in North America. Something went wrong! Try again Contact Us: Email. For the last eleven years, the call centre located in Vaughan has answered 80% of all calls in fewer than 30 seconds. Options to return your transponder: Show the 407 ETR Return ID at Canada Post: Take your transponder, ready for delivery, to your nearest Canada Post and reference 407 ETR's Return ID: PR576257. The Company is owned by indirectly owned subsidiaries of Canada Pension Plan Investment Board (total This is an application to lease a transponder from 407 ETR. Day, Edwards J. The average Customer Service Representative base salary at 407 ETR is $21 per hour. 407 ETR is also responsible for customer service, tolling and billing for provincially owned Highways 407, 412 and 418 (collectively Highway 407). We're sad to see you go, and hope you've enjoyed using Highway 407 ETR. Come to our May 6, 2009 · In January 2009, 407 ETR achieved ISO 9001:2000 certification by demonstrating it has a world-class quality management system in place to provide service that meets or exceeds international standards. 407 ETR recognized with prestigious customer service awards. The company continues to win awards for excellence in customer service and innovation. Monday to Friday + 1. 407 ETR continues to appreciate customer loyalty as part of its “ETR Rewards” customer loyalty program. Balances shown do not reflect charges for travels since your last statement date. Print a pre-paid label: Nov 17, 2020 · The 407 ETR Call Centre is staffed by a large group of SQM-certified, “World Class” Customer Service Representatives. , Monday through Friday. This My Account & Paperless Billing Agreement (this “ Agreement ”) is between you and 407 ETR Concession Company Limited (“ 407 ETR ”) and governs your use of My Account and Paperless Billing Services. This Agreement, together with To open an anonymous account, you must visit 407 ETR's Head Office. Jul 4, 2024 · Saving time is now easier than ever with the 407 ETR app. Part-time. Ira J. IKEA. Rates for travel on Highway 407 ETR are changing effective February 1, 2024. Apr 21, 2006 Standards for customer service at 407 ETR are extremely high. 1 2. Open until 4:30 PM (905) 265-4070. Pay your bills, set up pre-authorized payments, update your details, get access to exclusive offers and more. In 1999, 407 International became the owner of the 407 ETR Concession Company Limited ("407 ETR") which is the operator and manager of the highway, which extends 108 kilometres east-west across the top of the Greater Toronto Area. Return your transponder. Any references to “you” and “your” mean you, the customer, and “us” and “we” mean 407 ETR. Canada Post will print a pre-paid label for you to ship back to us. Bilingual Customer Service Highway 407 WebSite. Receive complex high priority customer issues and determine investigation requirements to resolve the identified customer concern (s) •Identify, Investigate & bring forward service issues. 407 ETR implemented the AODA – Customer Service Standard in 2011. We are temporarily unavailable - 407etr. 407 ETR is committed to ensuring that people with disabilities receive accessible goods and services in a timely manner. 407 ETR has extended its customer service hours on its toll free 1-888-407-0407 number from eight to 12 hours per day. VEP Operator (3) Customer Service Representative (2) Software Engineering Co-op (1) Internship (1) Software Developer (1) Senior Java Developer (1) Customer Service (1) Data Entry Operator (1) Consultant (1) QA Analyst (1) Building Operator (1) Manager of Customer Service (1) Scrum Master (1) CSR (1) Standards for customer service at 407 ETR are extremely high. February 22, 2012. If you have ever driven on 407 ETR with a vehicle registered in your name, you already have an account number. At IKEA it’s all about our customers, and in Customer Relations we build and retain long…. com My Account is your one-stop destination for easy account management. Full-time + 1. $60,000 a year. •Identify and articulate the details of any unusual or emerging trends or issues to For the last eleven years, the call centre located in Vaughan has answered 80% of all calls in fewer than 30 seconds. held that the 15-year limitation period that the 407 essentially gave itself was a violation of the two-year limitation period prescribed by the Limitations Act and could not apply to a customer who was a “consumer” within the meaning of the Consumer Protection Act. The 407 ETR Call Centre regularly has a large group of certified World Class Customer Service Representatives. Something went wrong! Try again 407 ETR is hiring customer service representatives! If customer service is your passion and you want to work for a certified, world-class call centre, then this opportunity is for you. As a result of this commitment to customer service, 407 ETR is the choice for 375,000 drivers each work day. 271km @ 56. Zone 1: QEW to Highway 401. Step. Respond to customer complaints/issues from claimants and assessors. Without. The average Customer Service Representative base salary at 407 ETR is $45K per year. • Save money on every trip by using a transponder. Toll charge. Employees in the customer service department began the strike after rejecting two contract settlement offers. • You need one transponder for each vehicle you plan to drive on Highway 407 ETR How you use the transponder •We’ll register your transponder with the vehicle and licence plate number you give us in this application. 01%); While there are some differences between these two roads, you’ll still experience a seamless driving experience with just one bill and one transponder. Skip to Job Postings 407 ETR. Over the past several weeks, 407 ETR had For the last eleven years, the call centre located in Vaughan has answered 80% of all calls in fewer than 30 seconds. How much does 407 ETR Concession Company - Customer Service in Canada pay? See 407 ETR Concession Company salaries collected directly from employees and jobs on Indeed. Learn about 407 ETR Concession Company culture, salaries, benefits, work-life balance, management, job security, and more. 18 billion spent on building 428 kilometers of new lanes and ramps in record time; The launch of ETR Rewards, an innovative $40 million loyalty program Highway 407 WebSite. 407 ETR is informing customers how to access the services they need most as a strike by the Canadian Auto Workers Local 414 (407 ETR customer service staff) began today. Payments will take up to 2 business days to process. 407 ETR We are temporarily unavailable - 407etr. 06 an hour. Zone 4: Highway 404 to Brock Road. While there are some differences between these two roads, you’ll still experience a seamless driving experience with just one bill and one transponder. issues or concerns related to customer service matters. We will continue to ensure compliance to the AODA – Customer Service Standard, through regular reviews of our processes and internal audit processes to Standards for customer service at 407 ETR are extremely high. Galibert held positions of increasing responsibility in 407 ETR’s customer service department, and in 2018, was promoted to Senior Director, Customer Dec 10, 2013 · 96% percent of customers report being satisfied with 407 ETR customer service. (16. Vaughan, ON. 1, 2024. Over $110 million has been invested to ensure excellent customer service and the average wait time when calling into the 407 ETR Call Centre has been under 30 seconds for 8 years. I have ongoing support from my leaders and we’re always learning and motivating one another for success. 22. If you don't know your account number or have not yet received a bill, simply enter your licence plate and province/state and click Continue. To proceed click the 'Process Payment' button below. Learn how 407 ETR provides fast, safe and reliable customer service to motorists on the highway. Maintain supplies and ensure work area is kept clean and hazard-free. On the road, we’re focused on helping drivers get where they need to go quickly and safely, and do this by innovating to find safer and more efficient ways of working. Print a pre-paid label: May 17, 2024 · The average 407 ETR salary ranges from approximately $44,623 per year (estimate) for a Customer Advocate I to $170,728 per year (estimate) for an Enterprise Architect. Salaries posted anonymously by 407 ETR employees in Toronto. Feb 2018 - Present5 years 8 months. hy qt ke si yh yr in nu jn nh